This return policy (the “Return Policy”) shall apply to the supply of products by Twist Bioscience Corporation (individually and collectively, referred to herein as “us”, “we”, or “our” or “Twist”) to you
(“you” or “your” or “Customer”) all as described under and subject to the Supply Terms and Conditions or similar contractual arrangement signed in writing by both parties (each, the “Agreement”). Terms used but not defined herein shall have the meaning afforded to them in the Agreement that explicitly refers to this Return Policy. 

Any Products shipped to you under an Order which do not materially conform to the applicable specifications provided by Twist in the Order (each, a “Non-Conforming Product”) (except where any of the foregoing are due to causes occurring during or after shipment), then you may notify Twist within twenty (20) days of your receipt of such Non- Conforming Products and return such Non-Conforming Products for replacement. If you do not notify Twist of such non-conformance, damage, or shortfall within such time period, the Products will be deemed fully conforming and compliant for purposes of the Agreement. If you timely notify Twist and, if requested by Twist, return the Non- Conforming Products to Twist in accordance with Twist’s reasonable instructions (within no more than twenty (20) days), Twist will use commercially reasonable efforts to produce and ship you replacement Products within a reasonable period of time; provided that Twist may cancel such Order (and refund or credit you any prepaid amounts received from Customer) if Twist has shipped replacement Products for such Order once before or if Twist is unable to produce conforming Products. The foregoing shall be your sole and exclusive remedy, and Twist’s sole and exclusive liability, for any failure of Products to conform to the Order. If Twist tests returned alleged Non-Conforming Products and determines that they did conform to the Order, Twist may submit samples of such shipment to an independent third party laboratory for testing. If such independent laboratory determines that the alleged Non- Conforming Products conformed to the Order, you shall bear all expenses of shipping and testing such shipment samples and Twist shall have no obligation to provide replacement Products. If and only if expressly provided in the Quotation or the Agreement, the Products may be fully sequence verified. 尽管有以上规定，在某些情况下，Twist 仍无法验证具有高度内部重复或强二级结构的序列，如果是这种情况，且报价明确规定产品将接受完全序列验证，则 Twist 将在中间产品之前已经过序列验证的情况下提供经过验证的最终产品长度，并且如此验证的产品应视为符合序列提交。